How do I join the V.I.P Group?
Our V.I.P Group is a place to share your creations, have input on upcoming designs and preview the designs before they are available on the website! Please click the link below to request to join our V.I.P Group. Note: we filter requests so if you have a new profile, no profile picture or the profile doesn't look active, then we will not accept your request.
Do you have a Store I can visit?
We would love to be able to meet you in person, however, we are online only.
We offer several payment methods, including:
- Credit Card
Do you have Gift Vouchers?
We do offer Gift Vouchers on our Pre-Order website. These are a great idea for Charity Raffles, Birthdays, Mother Day, or even to spoil a special someone in your life! Contact us to arrange a Gift Voucher.
We understand that making a shipping saving so you can buy more fabric is ideal, however, we do not offer a combined shipping code as we would run out of room to store it all very quickly.
Our postage rates are Australia-wide and are calculated at time of checkout based on order weight. There is both a Standard and an Express option, however, the following rates apply:
|Postage Weight||Standard Postage||Express Postage|
|5kg +||$26.00||Not Available|
All orders 5kg and under are sent via Australia Post and can be tracked at: https://auspost.com.au/parcels-mail/track.html.
Can I purchase Insurance on my parcel?
Yes you can! At time of checkout you can choose to purchase the insurance on your parcel. If your parcel then gets Lost, Damaged or Stolen in transit you can simply claim via the link you receive straight after you place your insured order. The process takes around 24 hours to be re-reimbursed. If you choose to un-check the insurance box your parcel is not covered with any insurance and The Material Girl Australia will not be held liable or compensate the buyer for any Lost, Damaged or Stolen parcels.
Once your order is packed you will receive a shipping confirmation via your specified account email with all relevant tracking information. On the small chance that your parcel is misplaced with Australia Post, it is best to follow it up with them. We have had under 1% of parcels go missing and Australia Post are very accommodating with fixing their errors.
Can I modify my order after it's placed?
Unfortunately we are unable to make changes to your order after they are placed. We aim to have your orders out as quick as possible so it is likely that you order may have already been packed. You can contact us for a request, however, please be aware that if your order is already packed then we won't be able to adjust it. We appreciate your understanding if we cannot make the changes you need.
Do you offer Local Pickup?
Local pick up is no longer available.
How do I wash my fabric?
You should wash your fabrics how you plan on treating the finished garment. Woven fabrics should be washed with alike colours and knit fabrics are best to wash with a colour catcher for the first wash, however, not necessary. If you are purchasing the fabric to sell as finished item it is always best to wash and dry before making your item, to allow for upto 3% shrinkage. If you wash the finished item after it's made, it can affect the sizing by upto 3% - so always best to be safe!
If there is a fabric that you have previously purchased from us and it's not currently on the website then it isn't currently for purchase. We do not take orders via email or messenger to ensure all our orders are sent out within the expected timeframe. As a result, we need all orders to be in the one place.
Do you offer Wholesale Rates?
We currently do not have any wholesale structures in place. As we grow, this may be something we consider in the future.
Due to privacy reasons we do not have access to change your details on your account. This includes your password or address, so in the case you have forgotten your password you will need to click the forgot password tab when trying to sign in and follow the prompted directions.
Do you accept Returns?
We take great care in making sure your order is perfect. We do not accept returns or cancelled orders for change of mind. Since we have a large range of bases to choose from, please take care when checking out as we do not exchange if the customer has checked out with the incorrect base. We send out a large volume of fabric each month and from time to time we may miss a small printing fault. If you have received an item with a printing fault please send us a photo and we will replace the fabric. If we don't have the fabric in stock we will offer another design, or a voucher in its place (as customer happiness is our main priority).